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Excellence in Customer Service

A one day programme based on the WAM concept for Customer Service.
9.30am- 4.30pm with lunch provided.

Delivered at the WAM training suite or at your own premises.

At WAM we believe that “the people are the business”.

In an increasingly competitive market, differentiation of offer and added value are essential to your business success. Top quality customer service is a way for your business to earn memorable points from customers and potential customers.

Every personal and professional interaction your staff have is an example of customer service and an opportunity to make a good impression.

Research suggests that an incredible 70% of lost customers are down to the perception of poor treatment from company representatives.

WAM provides you with simple and powerfully effective skills for managing heated interactions while maintaining your composure and a polite and positive attitude.

Studies confirm that motivated workers are more productive, stay longer and provide better customer care.

Discover how to provide friendly, caring and helpful service through attitude, behaviour and action.

Learn how to wow your customers by exceeding their expectations

Get the Wright Attitude!

Fulfil your own incredible potential

The WAM approach is flexible and the programmes can be tailored to your specific needs.

Customer Service Training Axed
A recent poll by the Institute of Customer Service showed that a thrid of businesses cut their customer service training durning 2009.
The Institute found that 30% of the organisations surveyed have cut investment in customer service training and 21% have laid off customer-facing staff in 2009.
That is despite the Institute's research that companies with a reputation for service excellence and committed frontline staff have a 24% higher net profit margin than same-sector rival who do not enjoy similar standing, and achieve 71% more profit per employee.
Businesslinkyorkshire.co.uk

Here is a sample of what one of our clients had to say about the training.

“Having seen the benefits of all my staff attending the Foundation Programme we have recently all undertaken Customer Service WAM style. A highly effective delivery style led to a day full of fun which led to a real insight into how to deliver the best possible Customer Service”.

Victoria Mitchell, Centre Manager, St Johns Centre, Leeds.

To book a place click here or call us on +44(0)1422 375034

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